Renault/Dacia Massive 1st 2nd place Best Dealers 2016
The following Poll courtesy of "Auto Express" shows a massive jump for both Renault and Dacia jumping a staggering 11 places over last year. The Poll ranks Dealers based on all aspects of the dealership a customer is likely to come in contact with on a usual visit.
Best car dealers 2016
1. Renault – 94.42%
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For the first time ever, Renault has topped our Driver Power dealer chart on the back of a fantastic set of scores. With all the brand’s showrooms also selling Dacias, it’s unsurprising to see the pair sat together, but Renault tips the scales with top rankings for helpfulness and attitude, plus the overall dealer experience. Its franchises are considered good value for money, too.
To rise from 12th to first is quite a success story, and this is no doubt helped by a line-up of fresh new cars keeping owners happy – the Kadjar and Captur, to name but two. Customers could barely be happier with the service from their Renault dealers. One told us: “They’re always willing to help, and go above and beyond what is expected of them. Nothing is too much effort for them.”
Biggest gripe: Didn’t identify fault
2. Dacia – 93.75%
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Dacia majors on budget prices for its model line-up, with the Duster 4x4 and Sandero supermini some of the cheapest cars around. That’s carried over to its dealers, too, with a top ranking in value for money. It was the same story 12 months ago, but this year it’s supported by fantastic results across the board; only one area (cleanliness and atmosphere) falls outside the podium places.
The dealerships, alongside those of parent company Renault, have undergone significant revamps in order to help them up their game, and it seems to have paid off, with an 11-place rise from 13 in 2016 to second. One Sandero owner said their dealer was “a breath of fresh air” compared to others. And another reckoned staff were always “eager to please”.
Biggest gripe: Unanswered calls
Followed by Lexus in 3rd and Toyota in 4th place
Too see the rest of the poll follow the link to autoexpress.co.uk